Tenant Frequently Asked Questions

  • How much is my Bond?

    The rental bond payable is equivalent to 4 weeks rent.

  • Who pays for water usage - the tenant or owner?

    You the tenant

  • If I'm under 18 can I still rent through you?

    Definitely! You will need to have a legal guardian or parent as a guarantor and they will be required to complete the mandatory application process as well as you.

  • Can I have a pet live at or in my property?

    If you have a pet, only apply for properties that state pets on application. This means that each application is considered individually and the owner will decide whether or not to accept your pet. It's always best to be upfront about this, as if you don't have written permission from us (or the owner) you can be in breach of the terms of your tenancy agreement.

  • My lease hasn't finished, but I want to move out. What do I do?

    If you need to vacate your property before the expiry of the tenancy agreement, you will need to complete a Notice to Vacate form as well as a Break Lease Vacating Form, in order to notify your agent in writing.  As stated in your tenancy agreement, you will be responsible for the payment of rent until a new tenancy commences or the agreement expires

  • When (and how) do I get my bond back?

    One you have moved out of your property, we will conduct a Bond Inspection to assess the condition of your property.  If everything meets the requirements, we will submit the bond claim to the Rental Deposit Authority who will release your bond money and return this to you via bank transfer.

  • My lease is about to end. Do I need to tell you if I don't wish to renew the lease?

    Yes. You will still need to complete a Notice to Vacate even if your tenancy agreement is at an end.

Contact Us

1800 158 159
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54 High Street East Launceston TAS 7250

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